Beserk Customer Survey 2024
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Beserk Customer Survey 2024

Kirsty Hill

ON 23 Jul 15:18

I’ve been shopping with Beserk for years and I’ve NEVER been let down. Along with super speedy shipping, the homewares are great quality, and the clothing is fairly priced and good quality. These guys make the already impossible task of shopping for alternative wear 10x easier

Laice McCutcheon

ON 23 Jul 15:18

Can’t fault you guys at all – customer service is so fast and friendly and delivery is insanely quick.

Cleo

ON 19 Jul 10:46

Thank you for making online shopping fun and accessible! 🖤

KT

ON 18 Jul 09:07

Dont ever change :) I love u xxx

Samantha Baker

ON 17 Jul 10:36

This site’s is amazing and the delivery is so fast I was so impressed with how quick I got my items

gisele newsome

ON 17 Jul 10:36

love you guys! i would like to see some more clothing catered more towards young adults just like the bedding is :) i struggle to find cute clothes on here that I (21 year old) could actually wear without looking crazy. wish i could shop with you guys more but cost of living is a PAIN! thankgod for that wishlist feature lol

Tawny

ON 17 Jul 10:36

I love Beserk and am always to support a Brisbane-based company! Thanks for all your hard work :)

Nico Curtis

ON 17 Jul 10:36

I absolutely love beserk! Great products although I wish the men’s range and kitchenware had more options. But I love every product I’ve bought from this sight, the pricing is affordable, the customer service is friendly and helpful, and the shipping is so fast!
Products have always come in good condition and I can’t wait to see how this site grows <3

Jessica Jicu

ON 17 Jul 10:36

I love beserk. Their website has an amazing variety, from earrings to homewares. You can find anything you really want! They have great features such as Wishlist, rewards and click and collect. Their support team is lovely and I have never had a bad experience with beserk!!

Tameka

ON 17 Jul 10:36

Have loved beserk for years and they are in Australia providing brands that would usually cost me soo much for international shipping! Would love to see them expand :)

Ruby

ON 17 Jul 10:36

I absolutely love berserk! I buy from here pretty often, and have had nothing but great experiences with both the employees if I needed help, and shipping and all that. Really my only issue, is how little they restock some things. For example, a lipstick got released (can’t remember the name of it 😭), went out of stock and a week later it was back. Some things have been out of stock for a year, but are still on the website. Other than the lack of re stock, (and my lack of money) I’ll still be buying things from here every chance I get ❤️ love youu

Luna

ON 17 Jul 10:36

Hey yall love the stuff can we get more hello kitty and scene style in 😎

paige madden

ON 17 Jul 10:36

shipping is always so quick and fast, the team is so lovely and im always happy with what i purchase. the items sold on beserk are always so cool and i love the community beserk has created and helped cater to.

Kellie k

ON 17 Jul 10:36

Thanks for the opportunity to win & spend up big on the best goth site on the net. Who rulz the world ??? GOTHS

Jordy

ON 17 Jul 10:36

I really love seeing websites like this actually ask what changes could/should be made. Shows they are actually interested in what their customers have to say.

Connor

ON 17 Jul 10:36

I rarely do this sort of thing but please get more options for male sizing. Rings in particular would be amazing. I’m aware Alt fashion basically has prejudice against taller, bulky men but any improvement would be amazing.

Tessa

ON 17 Jul 10:36

That was quick and not confusingly worded.

Kirsty

ON 8 Jul 08:24

I’m not sure what happened just then but my survey went through before I was finished. I was in the middle of saying what I would like to see more of at Beserk, I would love to see more homewares for example small decorative mirrors and small fancy picture frames & wall art etc for my walls. Black of course. I love Gothic Victorian vibes especially and when I have run out of room elsewhere I can always find a place on my walls to hang something pretty! 😅
I would absolutely love if Beserk could stock Unearthly Cosmetics eyeshadow palettes please? ❤️
And keeping up with restocking Alchemy Gothic would be awesome, and also KillStar foxblood and lethal cosmetics.
I would LOVE if customer service could be more helpful with clothing measurements like they used to, they used to VERY helpful when I asked for actual garment measurements! It’s like these days they are just too busy and don’t have the time now for clothing related enquires. 😔 I don’t want to be just told to go by the supplied size charts on the listings. I obviously have already looked at those. Most of the size charts are only for approximate body measurements not actual garment measurements and I like to choose how tight or loose I want my clothing to be so Beserk has missed out on a LOT of clothing purchases from me!

Karen Soulje

ON 8 Jul 08:24

Love this site, keep it up

Peta

ON 8 Jul 08:24

Thank you for the opportunity to not only provide information/ideas to help One’s Shopping experience more pleasan As well as the opportunity to win a $200 prize Draw!
#lovebeserk

Ashleigh Milverton

ON 8 Jul 08:23

Using earned points shouldn’t require the effort it does now. There should be a way to incorporate this in to the checkout to make the process easier, quicker and more user friendly.

I think there also room to expand some of your homeware offerings, things like the bed covers and tapestries are cute, but feel very ‘teenager’. id love to see some more elevated/elegant pieces available to better fit me

Ruth

ON 8 Jul 08:23

Survey done

Tegan

ON 8 Jul 08:23

Boop

Kimbali

ON 8 Jul 08:23

Have loved berserk for years now. I’m just sad that due to harder living expenses I haven’t been able to buy anything for a while.

Sarah

ON 8 Jul 08:23

Lovely and quick survey <3

Tara annett

ON 8 Jul 08:23

I adore everything you sell/ everthing I have recieved from your store! Truly appreciate your acceptance and encouragement of alternative gothic styles. Something iId like to see from you in future is maybe some lace robes/ kimonos (deep purple/ red or green instead of the typical black for a lil variety) and some victorian goth style items- I really loved the cathedral designs on the leggings/tote/robes but wouldve like it (or similar art styles) on bags, purses, phone cases (all kinds), facemasks- please.
Oh and I know everyone love cats- and you do have some wolf themed things- but please more wolf motifs- like old school horror werewolf stuff.
Thankyou!
And thankyou!

Michelle mcnab

ON 8 Jul 08:23

Love berserk. The only on line store I shop at.
You have everything I want and more.

Gwyn Domino

ON 8 Jul 08:23

I have been shopping here for quite some time, and I can honestly say I have no issues! Shipping is always fast (I live in NZ so thats a surprise)

Bron

ON 8 Jul 08:23

You guys are just amazing! The staff are always so lovely and you’ve created this beautiful community of glorious weirdos (said with the upmost respect and love) that is amazing to be apart of. The comms are always great and engaging (although bad for my bank account) and I love that Beserk is getting some AU exclusives. The only feedback I could give is maybe some sneaky subscriber/member only sales would be great!

Evelyn Gibbons

ON 8 Jul 08:23

Yeah, I never fill these things in but I’ve been a customer for over a decade. You happen to be drawing this on my birthday. So thanks for all the good customer service and fast postage.

Laura Fereday

ON 8 Jul 08:23

Love beserk and its products!! No bad experiences in the years I’ve been shopping from here!!

Jodi Uren

ON 8 Jul 08:23

Thank you

Ursula Barazda

ON 8 Jul 08:23

You have the best alternative fashion that you can’t purchase anywhere else in Australia. I have recommended 10 people to you guys & they love your stuff too. The trinkets & toys are rad too, keep up the awesome work

Melissa Woolley

ON 8 Jul 08:23

I am really happy with Beserk’s customer service! Items are shipped very fast, I love the free strawberry lolly included and e-mails are answered promptly. I truly believe that Beserk genuinely cares about each and every one of their customers.

Samantha

ON 8 Jul 08:23

Very helpful and lovely to deal with

Mary Gill

ON 8 Jul 08:23

Berserk is the VERY BEST online shop for customer service, price and beautiful products. They excel in every aspect of business. I have really enjoyed shopping with Berserk and will continue to do so

Thank you very much Berserk for your help

Kai Hankin

ON 8 Jul 08:23

I love how responsive you guys are, and willing to help when something has happened. Would love to see some lip service or disturbia items!!!

Annie

ON 8 Jul 08:24

Really really wish you guys still had a shopfront 😢

Yasmine El-Ghoul

ON 8 Jul 08:23

Thankyou to the Berserk team!! Love your work, keep it going!

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