We want you to be 100% happy with your purchases from Beserk, so we aim to make any returns as easy as possible!
XMAS RETURN EXTENSION - WE HAVE EXTENDED OUR RETURN GUARANTEE TO 60 DAYS FOR ALL ORDERS PLACED FROM THE 1ST DECEMBER to 25TH DECEMBER
30 DAY RETURN GUARANTEE (Currently extended to 60 Days for Christmas for orders placed from the 1st December to 25th December)
You can return your item for an EXCHANGE, REFUND or STORE CREDIT
ALL items can be returned EXCEPT underwear, swimwear, bodysuits, hosiery, wigs, contact lenses, earrings, cosmetics and opened hair dye, due to Australian health & hygiene regulations.
It is easy to submit a return with Beserk!
You can use the Return Portal HERE
to create a Return Label.
DROP BY THE BESERK WAREHOUSE:
10 LYONS TERRACE
WINDSOR QLD 4030
Please ensure you include clear instructions with your return.
Any returns received without a note will be processed as a store credit.
You can download our return form HERE or if you don't have a printer, please just include a note with the following details so we can process your return:
REASON FOR RETURN:
ORDER NUMBER if known
CONTACT PHONE NUMBER:
REFUND TYPE: STORE CREDIT / REFUND / EXCHANGE
At Beserk we like to help the environment and we are aiming to have a paperless office, so we do not include an invoice or return slip with your order.
We suggest using our Return Label service. For a Flat Rate of $9.15 you can return anything from around Australia, fully tracked.
Simply click HERE, enter your order details & make payment and this will generate your return label that can be printed in the post office or at home.
When the item has arrived back at the Beserk warehouse we will get it sorted for you asap! You will then receive an email as soon as the return has been completed.
- Items must be returned in the original condition - swing tags attached, original packaging, unworn, unwashed. Please try on shoes on carpet to avoid any scuff marks.
- Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
- The customer is responsible for the return postage costs, unless there was an error with the order. In this case we will cover all costs to ensure you are not out of pocket. Exchange Postage costs - $7.95 Regular Post or $9.95 Express Post.
- All returns will be processed within 2 days of arriving back to the Beserk Warehouse [there may be some slight delays on processing returns during busy times]
- Please note : Items purchased from our Sale section can be returned for a store credit only. This does NOT include items that were purchased during a sale event, eg. 15% OFF Sale, these can be returned for a full refund as normal.
FAULTY ITEMS : If you have received a faulty item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: firstname.lastname@example.org with a photo of the item so we can arrange a solution for you right away!
AUSTRALIA POST RETURN PORTAL : Please note the Return Portal is not controlled by Beserk, this is a service offered by Australia Post. If you have any issues with the portal please contact Australia Post directly.
Select > Mail Products > Enquiry Type - Parcel
Details > Please write 'I am requesting a refund for my return label through the Beserk Online returns portal' & add your full name, Truncated card details (first 6 and last 3 digits on card) + expiry date, Transaction date & time
> Continue then Review & submit.
On logging the request Australia Post will email you a Reference Number & will be in contact within 48 hours of logging the request. If you have any issues with this process please contact us so we can assist to get this sorted for you.
PAYPAL REFUNDED RETURNS : If you paid for your order with Paypal, you can receive a refund on the return postage costs through your Paypal account.
Simply activate Refunded Returns on your PayPal account & follow the instructions in your PayPal account.
We recommend double checking our sizing charts before confirming your order, or if you are unsure about your size please contact one of our friendly staff for assistance to help make sure you receive the correct size. We hold customer service very highly at Beserk and want all our customers to walk away from their experience happy with the service they have been provided and loving their new purchases! If you have any questions about a product or the return process, please contact us as we are happy to help in any way we can!