We want you to be happy with your purchases from Beserk, so we offer an excellent return policy.
We have 3 ways for you to return your items :
STANDARD RETURN - CLICK HERE
INSTANT REFUND - CLICK HERE
EXCHANGE AT WAREHOUSE - CLICK HERE
30 DAY RETURN GUARANTEE You can return your item for a REFUND or STORE CREDIT. (See Terms and Conditions below for item eligibility)
ALL items can be returned EXCEPT : Final Sale Items plus underwear, bodysuits, wigs, swimwear, contact lenses, face masks, hosiery, earrings, body jewellery, cosmetics and opened hair dye, due to Australian health & hygiene regulations. Please note we follow all ACCC requirements & refunds/exchanges will be given on all faulty items not already stated in the description. Gift cards & YouPay Orders cannot be returned and are not redeemable for cash. You can return your item for an EXCHANGE if your item meets the above criteria and if you are able to return the item in person to the warehouse in Windsor QLD, please note all other exchanges are required to use our standard refund service or our instant refund service by returning the item/s for a refund or store credit and repurchasing.FAULTY ITEMS : If you have received a faulty item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with a photo of the item so we can arrange a solution for you right away! This also applies to faults on FINAL SALE Items.
OPTION #1 - STANDARD RETURN
It's easy to submit a return with Beserk!
Create a Return Label through our Return Portal HERE
OR
Drop by the Beserk Warehouse :
BESERK RETURNS
10 LYONS TERRACE
WINDSOR QLD 4030AUSTRALIA
BESERK RETURNS
10 LYONS TERRACE
WINDSOR QLD 4030AUSTRALIA
Please include clear instructions with your return.
Any returns received without instructions will be processed as a store credit.
Download and print our Return Form HERE or if you don't have a printer, please just include a note with the following details :
NAME:
REASON FOR RETURN:
ORDER NUMBER [if known]
CONTACT PHONE NUMBER:
REFUND TYPE:STORE CREDIT or REFUND
NAME:
REASON FOR RETURN:
ORDER NUMBER [if known]
CONTACT PHONE NUMBER:
REFUND TYPE:STORE CREDIT or REFUND
We suggest using our Return Label service. For a Flat Rate of $9.60 you can return anything from around Australia, fully tracked. Simply click HERE, enter your order details & make payment and this will generate your return label that can be printed in the post office or at home.
** Please include a note with your order number in your return no matter which option you choose. **
** Please include a note with your order number in your return no matter which option you choose. **
OPTION #2 - INSTANT REFUND WITH Refundid
Enter details below to get started
PLEASE NOTE: In order for Refundid to register your order, you must include the '0' at the front of your order number.
When the return has arrived back to Beserk we will get it processed for you asap. You will receive an email as soon as it has been completed.
OPTION #3 - EXCHANGE AT WAREHOUSE
If you'd like to exchange your item for a different size, simply drop by the Beserk Warehouse :
BESERK RETURNS
10 LYONS TERRACE
WINDSOR QLD 4030 AUSTRALIA
Please have your order number ready and let our friendly customer service team know what size you'd like to swap for! Feel free to contact us beforehand if you'd like us to put the size aside for you so it doesn't sell out.
♥ Items must be returned in original condition - swing tags attached, original packaging, unworn, unwashed. Please try on shoes on carpet to avoid any scuff marks.
♥ Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
♥ Gift cards & YouPay Orders cannot be returned and are not redeemable for cash.
♥ Gift cards & YouPay Orders cannot be returned and are not redeemable for cash.
♥ The customer is responsible for the return postage costs, unless there was an error with the order, or you have received a faulty/damaged item. In this case we will cover all costs to ensure you are not out of pocket.
♥ All returns will be processed within 5 business days of arriving back to the Beserk Warehouse [there may be some slight delays on processing returns during busy times]
♥ Please note : Items purchased from our Clearance Sale section can be returned for a store credit only. This does NOT include full price items that were purchased during a sale event, eg. 15% OFF Sale, these can be returned for a full refund as normal. FINAL SALE Items cannot be returned, but we follow all ACCC requirements & refunds will be given on all faulty items not already stated in the description.
♥ Please note : Items purchased from our Clearance Sale section can be returned for a store credit only. This does NOT include full price items that were purchased during a sale event, eg. 15% OFF Sale, these can be returned for a full refund as normal. FINAL SALE Items cannot be returned, but we follow all ACCC requirements & refunds will be given on all faulty items not already stated in the description.
AUSTRALIA POST RETURN PORTAL : Please note the Return Portal is not controlled by Beserk, this is a service offered by Australia Post. If you have any issues with the portal please contact Australia Post directly.
To contact Australia Post for a refund or for any other issues with the portal please visit : https://helpandsupport.auspost.com.au/s/products-and-services
Select > Mail Products > Enquiry Type - Parcel. Details > Please write 'I am requesting a refund for my return label through the Beserk Online returns portal' & add your full name, Truncated card details (first 6 and last 3 digits on card) + expiry date, Transaction date & time. > Continue then Review & submit.
On logging the request Australia Post will email you a Reference Number & will be in contact within 48 hours of logging the request. If you have any issues with this process please contact us so we can assist to get this sorted for you.
On logging the request Australia Post will email you a Reference Number & will be in contact within 48 hours of logging the request. If you have any issues with this process please contact us so we can assist to get this sorted for you.
We recommend double checking our sizing charts before confirming your order, or if you are unsure about your size please contact one of our friendly staff for assistance.
Customer service is our highest priority at Beserk and we want all our customers to be happy with their experience with Beserk and loving their new purchases! If you have any questions about a product or the return process, please contact us as we are happy to help in any way we can.
