We want you to be 100% happy with your purchases from Beserk, so we aim to make any returns/exchanges as easy as possible!
If you receive your order and you have selected the wrong size, it doesn't suit you, or you are not happy with your purchase for any reason, you are welcome to send it back for a Store Credit, Refund or Exchange.
RETURN TERMS & CONDITIONS:
We accept returns up to 30 days after purchase
You can return your item for an EXCHANGE, REFUND or STORE CREDIT
ALL items can be returned EXCEPT underwear, swimwear, bodysuits, hosiery, contact lenses, earrings, cosmetics and opened hair dye, due to Australian health & hygiene regulations.
Items must be returned in the original condition - swing tags attached, original packaging, unworn, unwashed. We suggest trying on shoes on carpet to avoid any scuff marks.
Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
The customer is responsible for the return postage costs, unless there was an error with the order. In this case we will cover all costs to ensure you are not out of pocket. Exchange Postage costs - $7.95 Regular Post or $9.95 Express Post.
All returns will be processed within 2 days of arriving back to the Beserk Warehouse [there may be some slight delays on processing returns during busy times]
Sorry No Returns on Sale or Clearance items.
We recommend that you use a recorded delivery method to return items to us. Until the items arrive back at our warehouse they are your responsibility, and if they are lost in transit, you will be responsible for claiming compensation from your postal service.
If you have received a Faulty Item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: firstname.lastname@example.org with a photo of the item so we can arrange a solution for you right away!
There are several ways to process a Return :
2. Fill in the Return Form that can be downloaded HERE and return your items to Beserk for processing.
3. Drop by the Beserk Warehouse to process your return with our customer service team at: 31 Murray Street, Bowen Hills Queensland Australia. [Monday to Friday - 9.30am to 5.30pm]
PAYPAL REFUNDED RETURNS: If you paid for your order with Paypal, you can receive a refund on the return postage costs.
- Simply Activate Refunded Returns on your PayPal Account
- Complete the PayPal request form, add the postage receipts and submit the request within 14 days of returning your purchase.
- PayPal will process your refund request within 5 business days and if accepted will refund directly into your PayPal account.
- Terms and conditions apply, for more information please visit PayPal HERE
We recommend double checking our sizing charts before confirming your order, or if you are unsure about your size please contact one of our friendly staff for assistance to help make sure you receive the correct size.
We hold customer service very highly at Beserk and want all our customers to walk away from their experience happy with the service they have been provided and loving their new purchases! So if you have any questions about a product or the return process, please contact us as we are happy to help in any way we can!