Frequently asked Questions

Australian owned Small Business

  • ORDER CUTOFF TIME FOR SAME DAY DISPATCH - 2PM ~ Order & pay for your order before 2PM and it will be sent out same day.
  • OPENING HOURS ~  The Beserk Warehouse is open: 8.30am to 4pm - Monday to Friday. We will return all phone calls, live chats & emails during these times.
  • CANNOT GUARANTEE EXPRESS POST NEXT DAY SERVICE ~ Due to delays on deliveries due to the Australia Post network being overwhelmed. Australia Post cannot guarantee Express Post next day delivery, but it is still the fastest delivery & arrives much faster than regular post. We are sorry but we cannot refund any postage for orders that do not arrive in this time. We hope you understand that things are very crazy at the moment for everyone so delivery times can be delayed and this is totally out of our control.

  • INTERNATIONAL POSTAGE - With most shipping zones opening back up, we have resumed international shipping.  There are still delays being experienced in most zones, some more significant than others.  Any delays are completely out of our control.
  • CLICK & COLLECT ~ We are allowing contact-less Order Collection from our warehouse at: 10 Lyons Terrace, Windsor QLD. We are not accepting cash for payment. All orders must be pre-paid at time of ordering, or we can accept card payments at time of pickup. Sorry our change room facilities are still closed until further notice.
  •  RETURNS ~ You have 30 days to return your order. We want all our customers to be 100% happy with all their purchases from Beserk, so if you receive your order and you have selected the wrong size, it doesn't suit you, or you are not happy with your purchase for any reason, you are welcome to send it back for a Store Credit, Refund or Exchange. The only items that cannot be returned are: underwear, swimwear, bodysuits, hosiery, contact lenses, earrings and cosmetics, due to Australian health & hygiene standards. Opened hair dye cannot be returned. Please note: we do not refund Sale Items, Gift Cards or YouPay orders, these can only be returned for store credit. FINAL SALE items cannot be returned - these include Mystery Boxes and other items marked FINAL SALE in the product description. Find more info on our Returns system here > www.beserk.com.au/pages/returns/
  • WHAT ARE YOUR POSTAGE COSTS? ~ We offer FREE Postage to Australia for all orders over $89, or orders under $89 a flat rate of $7.95 and we also have Express Post options available starting at $8.95 + FREE Postage to New Zealand for all orders over $149, or orders under $149 a flat rate of $14.95 and we also have Express Post options available starting at $24.95. Please visit our Postage page for full details.
  • I RECEIVED MY ORDER & IT IS DAMAGED. WHAT DO I DO? ~ If you have received a faulty or broken item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with detailed photos of the item so we can arrange a solution for you right away!
  • HOW ARE ORDERS SENT? ~ Australian orders are sent through Australia Post and are 100% trackable. You are able to select Express or Regular Delivery during checkout. If you have specific instructions for the delivery driver, please make sure you let us know in the comments of your order. Please note that due to the COVID-19 Outbreak there are some delays on deliveries that are outside of our control.
  • CAN I CANCEL OR CHANGE MY ORDER? ~ You can make changes after your order is placed, but we aim to pack & dispatch your order as fast as possible, so we do suggest contacting us ASAP with order changes. We will do our best to change your order, but sometimes it may be too late if the order has already left the warehouse. Please call or email us your changes and we will see what we can do!
  • WILL MY ORDER BE PACKAGED SECURELY? ~ Yes! We take extra time and care to make sure all parcels are sent with appropriate packaging to keep them safe. Although we take extra care to avoid damage, sometimes the Australia Post delivery drivers do not know their own strength. If you are ordering fragile items we recommend selecting “Regular Post” as Australia Post does not provide a fragile service for items sent “Express Post” and Beserk does not accept responsibility for damaged parcels sent “Express Post”. If you do receive your order via Regular Post and it has been broken during transit please contact us at orders@beserk.com.au with a photo of the item and we will get this sorted for you right away.
  • I HAVE A GIFT VOUCHER BUT I CAN’T SEE WHERE TO USE IT, HELP! ~ During checkout there is a field called 'Gift Card or Discount Code'. Simply copy your code into this field and click APPLY & the voucher amount will be deducted from the total.

  • YOUPAY ORDERS ~ Youpay Orders & Gift Cards are non-refundable or redeemable for cash & orders can only be returned for store credit only.
  • CAN I USE MULTIPLE DISCOUNT CODES? ~ Unfortunately only one discount code can be applied to a checkout at any one time.  During sale events sadly this means rewards points redeemed for discount codes are unable to be used sorry! 
  • HOW DOES THE PREORDER SYSTEM WORK? ~ Some items on the website are marked as PREORDER. These items are not kept at the Beserk Warehouse and are instead ordered from the supplier as soon as we receive your order. We will then dispatch your order in full as soon as the item/s arrive. Delivery times are listed on the product listings. Please note: All items that are placed with your PREORDER will be kept aside & sent as soon as it arrives.
  • WHAT PAYMENT OPTIONS ARE AVAILABLE?

- PAYPAL - paypal@beserk.com.au
- AFTERPAY - Buy & receive your order now. Pay later. Interest-free
- PAYMENT ON PICKUP - EFTPOS or Cash- Warehouse Location: 10  Lyons Terrace, Windsor, Queensland, Australia
- YOUPAY - Get someone else to pay for you
- ZIPPAY - A simple way to shop now and pay over time, without a credit card
- KLARNA - Shop now, pay later over 4 installments
- HUMM - Shop now and pay over time. No interest ever.
- OPENPAY - Buy Now, Pay Smarter
- LAYBUY - Receive your order now. Pay over 6 weeks interest free.
- CREDIT CARD [Secure Online Processing] - Visa, Mastercard, AMEX
- CREDIT CARD [Phone] - Visa, Mastercard, AMEX - We will give you a call to get your card details or you can phone us on 0731583530 or 0478020710
 - DIRECT DEPOSIT - Name: Beserk | Account: 170575003 | Bank: Suncorp | BSB 484 799

  • MY REFUND ISN'T THE SAME AMOUNT AS I PAID. WHAT'S GOING ON? ~ Please keep in mind that we do not refund postage charges on Returns unless your order is faulty. So your refund amount will be the product price only. If you live outside Australia, your card provider will use a different exchange rate every day. This means that while our prices remain the same, the amount they work that out as in your currency changes over time, so the refund amount can vary slightly.
  • DO YOU HAVE ANY EMPLOYMENT POSITIONS AVAILABLE AT BESERK? ~ We do have positions available from time to time that we advertise on our Job Noticeboard & Facebook Page, so please keep an eye on our page for updates.
  • IS YOUR STORE SECURE? ~ Beserk is a trusted and much loved webstore with 19 years of experience in the online and alternative communities & we take our customers privacy & security very seriously. Our customer service team knows that often for a first time buyer, it can be difficult to know who you can trust with your details so you can rest assured that the Beserk webstore is 100% safe & secure. You can read our full Privacy & Security Policy - HERE

If your question isn't answered below or if you have further questions please don't hesitate to contact us at: orders@beserk.com.au or phone: [07] 3857 3408 or 0478 020 710. We are always happy to help!
  
Thank you!
The Beserk Team xx

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