Frequently asked Questions

COVID-19 UPDATE

The Beserk Office is still open and shipping orders as normal! Just a few changes to our operations and opening hours to fit around the new regulations and to keep our customers and staff safe.

  • ORDER CUTOFF TIME FOR SAME DAY DISPATCH - NOW 2PM ~ Order Before 2PM for Same Day Order Dispatch. Australia Post have changed their hours & are picking up orders from the Beserk Warehouse 2 hours earlier. So we have had to move our order Deadline from 3pm to 2pm. 
  • NEW OPENING HOURS ~ We have changed our opening hours to fit in with the Australia Post pickups to : 8.30am to 4pm - Monday to Friday. We will return all phone calls, live chats & emails during these times.
  • CANNOT GUARANTEE EXPRESS POST NEXT DAY SERVICE ~ Due to the current situation, Australia Post cannot guarantee next day delivery with express postage, but it is still the fastest delivery & arrives much faster than regular post. So we cannot guarantee orders will arrive next day and are sorry but we cannot refund any postage for orders that do not arrive in this time. We hope you understand that things are very crazy at the moment for everyone so delivery times can be delayed. 

  • INTERNATIONAL POSTAGE - Sorry we have had to temporarily suspend Shipping to most countries due to the Covid-19 Crisis due to the massive order delays and parcels going missing. We are now only shipping to New Zealand, United States and United Kingdom.  We will resume full international postage asap when things are back to normal.
  • WAREHOUSE ORDER PICKUP ~ We are allowing Contact-less Order Collection from our warehouse at : 10 Lyons Terrace, Windsor QLD. We are not accepting cash for payment. All orders must be paid for with card or at checkout. Sorry our change rooms are currently closed until further notice.
  •  RETURNS ~ We are extending our returns to 90 days during the COVID -19 crisis to allow everyone to post items back to us as we understand it is very difficult at the moment.  We want all our customers to be 100% happy with all their purchases from Beserk so we accept returns on almost all items purchased through the Beserk Webstore within 90 days from date of purchase.(Currently extended from 30 to 90 Days During the Covid-19 Outbreak). So if you receive your order and you have selected the wrong size, it doesn't suit you, or you are not happy with your purchase for any reason, you are welcome to send it back for a Store Credit, Refund or Exchange. The only items that cannot be returned are: underwear, swimwear, bodysuits, hosiery, contact lenses, earrings and cosmetics, due to Australian health & hygiene standards. Opened hair dye cannot be returned. Find more info on our Returns system here > www.beserk.com.au/pages/returns/
  • WHAT ARE YOUR POSTAGE COSTS? ~ We offer FREE Postage to Australia + New Zealand for all orders over $89, or orders under $89 a flat rate of $7.95 and we also have Express Post options available starting at $8.95. Please visit our Postage page for full details.
  • I RECEIVED MY ORDER & IT IS DAMAGED. WHAT DO I DO? ~ If you have received a faulty or broken item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with detailed photos of the item so we can arrange a solution for you right away!
  • HOW ARE ORDERS SENT? ~ Australian orders are sent through Australia Post and are 100% trackable. You are able to select Express or Regular Delivery during checkout. If you have specific instructions for the delivery driver, please make sure you let us know in the comments of your order. Please note that due to the COVID-19 Outbreak there are some delays on deliveries that are outside of our control.
  • CAN I CANCEL OR CHANGE MY ORDER? ~ You can make changes after your order is placed, but we aim to pack & dispatch your order as fast as possible, so we do suggest contacting us ASAP with order changes. We will do our best to change your order, but sometimes it may be too late if the order has already left the warehouse. Please call or email us your changes and we will see what we can do!
  • WILL MY ORDER BE PACKAGED SECURELY? ~ Yes! We take extra time and care to make sure all parcels are sent with appropriate packaging to keep them safe. Although we take extra care to avoid damage, sometimes the Australia Post delivery drivers do not know their own strength. If you are ordering fragile items we recommend selecting “Regular Post” as Australia Post does not provide a fragile service for items sent “Express Post” and Beserk does not accept responsibility for damaged parcels sent “Express Post”. If you do receive your order via Regular Post and it has been broken during transit please contact us at orders@beserk.com.au with a photo of the item and we will get this sorted for you right away.
  • I HAVE A GIFT VOUCHER BUT I CAN’T SEE WHERE TO USE IT, HELP! ~ During checkout there is a field called 'Gift Card or Discount Code'. Simply copy your code into this field and click APPLY & the voucher amount will be deducted from the total.
  • CAN I USE MULTIPLE DISCOUNT CODES? ~ Unfortunately only one discount code can be applied to a checkout at any one time.  During sale events sadly this means rewards points redeemed for discount codes are unable to be used sorry! 
  • HOW DOES THE PREORDER SYSTEM WORK? ~ Some items on the website are marked as PREORDER. These items are not kept at the Beserk Warehouse and are instead ordered from the supplier as soon as we receive your order. We will then dispatch your order in full as soon as the item/s arrive. Delivery times are listed on the product listings. Please note: All items that are placed with your Preorder will be kept aside & sent as soon as it arrives.
  • WHAT PAYMENT OPTIONS ARE AVAILABLE?

PAYPAL - paypal@beserk.com.au
AFTERPAY - Buy & receive your order now. Pay later. Interest-free
PAYMENT ON PICKUP - Cash or EFTPOS - Warehouse Location: 10  Lyons Terrace, Windsor, Queensland, Australia (CURRENTLY NOT AVAILABLE)
ZIPPAY - A simple way to shop now and pay over time, without a credit card
HUMM - Shop now and pay over time. No interest ever.
OPENPAY - Buy Now, Pay Smarter
LAYBUY - Receive your order now. Pay over 6 weeks interest free.
CREDIT CARD [Secure Online Processing] - Visa, Mastercard, AMEX
CREDIT CARD [Phone] - Visa, Mastercard, AMEX - We will give you a call to get your card details or you can phone us on 07 3158 3530 or 0478 020 710
DIRECT DEPOSIT - Account Name: Beserk | Account: 170575003 | Bank: Suncorp | BSB 484 799

  • MY REFUND ISN'T THE SAME AMOUNT AS I PAID. WHAT'S GOING ON? ~ Please keep in mind that we do not refund postage charges on Returns unless your order is faulty. So your refund amount will be the product price only. If you live outside Australia, your card provider will use a different exchange rate every day. This means that while our prices remain the same, the amount they work that out as in your currency changes over time, so the refund amount can vary slightly.
  • DO YOU HAVE ANY EMPLOYMENT POSITIONS AVAILABLE AT BESERK? ~ We do have positions available from time to time that we advertise on our Job Noticeboard & Facebook Page, so please keep an eye on our page for updates.
  • IS YOUR STORE SECURE? ~ Beserk is a trusted and much loved webstore with 19 years of experience in the online and alternative communities & we take our customers privacy & security very seriously. Our customer service team knows that often for a first time buyer, it can be difficult to know who you can trust with your details so you can rest assured that the Beserk webstore is 100% safe & secure. You can read our full Privacy & Security Policy - HERE

If your question isn't answered below or if you have further questions please don't hesitate to contact us at: orders@beserk.com.au or phone: [07] 3857 3408 or 0478 020 710. We are always happy to help!
  
Thank you!
The BESERK TEAM
xxx

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