30 day return guarantee
You can return your item for a REFUND or STORE CREDIT or EXCHANGE
What you can return
If there is something you're not satisfied with in your order you can make a return or exchange within 30 days! Our customer service team is happy to help in any way we can. We can offer either a refund, exchange or store credit depending on your case. Please read the following information before you make your return.
We cannot accept final sale Items, underwear, bodysuits, wigs, swimwear, contact lenses, face masks, hosiery, earrings, cosmetics and opened hair dye, due to Australian health & hygiene regulations. Please note we follow all ACCC requirements & refunds/exchanges will be given on all faulty items not already stated in the description. Gift cards & YouPay Orders cannot be returned and are not redeemable for cash.
Exchanges are only available in person. You can make an exchange if your item meets the above criteria and if you are able to return the item in person to our warehouse in Windsor QLD.
Please DO NOT submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with a photo of the item so we can arrange a solution for you right away. This also applies to faults on FINAL SALE Items.
Please see the full Terms And Conditions below.
different return and exchange methods
For returns within Australia, we suggest using our Return Label service. For a Flat Rate of $10.95 you can return anything from around Australia, fully tracked. Simply click HERE, enter your order details and make a payment. This will then generate your return label that can be printed in the post office or at home.
Download and print our Return Form HERE or if you don't have a printer, please include a note with the following details:
FULL NAME
REASON FOR RETURN
ORDER NUMBER [IF AVAILABLE]
CONTACT [PHONE NUMBER and EMAIL]
REFUND TYPE [STORE CREDIT or REFUND]
Please include clear instructions with your return. Any returns received without instructions will be processed as a store credit.
Returns from outside of Australia can be made by going to your local post office and sending the product(s) back to us. Please ship it to our address and include notes about your return.
BESERK RETURNS
10 LYONS TERRACE
WINDSOR QLD 4030 AUSTRALIA
Download and print our Return Form HERE or if you don't have a printer, please include a note with the following details:
FULL NAME
REASON FOR RETURN
ORDER NUMBER [IF AVAILABLE]
CONTACT [PHONE NUMBER and EMAIL]
REFUND TYPE [STORE CREDIT or REFUND]
Please include clear instructions with your return. Any returns received without instructions will be processed as a store credit.
Refundid is a quick and easy way to get an instant refund for your returns. Fill out the form below to get started. When the return has arrived back to Beserk, we will get it processed for you ASAP. You will then receive an email as soon as it has been completed.
If you'd like to return or exchange your item for a different size, simply drop by the Beserk Warehouse:
10 LYONS TERRACE
WINDSOR QLD 4030 AUSTRALIA
Please have your order number ready and let our friendly customer service team know what size you'd like to swap for! Feel free to CONTACT US beforehand if you'd like us to put the size aside for you so it doesn't sell out.
TERMS AND CONDITIONS
♥ Items purchased from our sale section can be returned for a store credit only. This does NOT include full price items that were purchased during a sale event, eg. 15% OFF Sale, these can be returned for a full refund as normal.
♥ FINAL SALE ITEMS CANNOT BE RETURNED. We follow all ACCC requirements and refunds will be given on all faulty items not already stated in the description.
♥ Refunds can only be made on full price items.
♥ Items must be returned in original condition - swing tags attached, original packaging, unworn, unwashed. Please try on shoes on carpet to avoid any scuff marks.
♥ No returns on opened blind boxes.
♥ Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
♥ Gift cards, Throne & YouPay orders cannot be returned and are not redeemable for cash.
♥ The customer is responsible for the return postage costs, unless there was an error with the order, or you have received a faulty/damaged item. In this case we will cover all costs to ensure you are not out of pocket.
♥ All returns will be processed within 5 business days of arriving back to the Beserk Warehouse. There may be some slight delays on processing returns during busy times.
♥ Preorder items can be returned as usual. A new order will need to be made by the customer if a new size is required. Please note that shipping times for the new order may vary.
Award Winning Customer Service
Helping you is our top priority! Our 8 Customer Service Awards reflect the friendly, personal support we love to provide.
All items are kept in stock!
All our items are 100% Genuine and dispatched from our warehouse at Windsor, Queensland, Australia. We do not sell cheap copies!
Secure payments
Your privacy and security are our top priority. SSL-encrypted and Google-verified.
