Product Returns
HOW TO SUBMIT A RETURN >
1. Click the 'REQUEST A NEW PRODUCT RETURN' button below
2. Enter the Order Number of the order that contains the item/s you wish to Return
3. Select the item/s you want to return then & enter the reason then click NEXT.
4. Choose if you would like to return the item for a 'Store Credit', 'Refund' or 'Exchange'.
5. Drop by the Warehouse or Post the item/s back to: BESERK RETURNS, 10 Lyons Terrace, Windsor QLD 4030 AUSTRALIA
6. When your return is received we will contact you to arrange a replacement / credit / refund on your item/s as per your Return Request.
RETURN TERMS & CONDITIONS >
- 30 DAY RETURN GUARANTEE
- You can return your item for an EXCHANGE, REFUND or STORE CREDIT
- To Return items, simply drop by the Warehouse or Post the item/s back to: BESERK RETURNS, 10 Lyons Terrace, Windsor QLD 4030 AUSTRALIA
- We offer a Store Credit only for returns on Clearance Items
- ALL items can be returned EXCEPT underwear, swimwear, bodysuits, hosiery, earrings, cosmetics and opened hair dye, due to Australian hygiene regulations.
- Items must be returned in the original condition - swing tags attached, original packaging, unworn, unwashed. We suggest trying shoes on carpet to avoid any scuff marks. Please keep the item/s clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
Please note: If you have received a FAULTY ITEM we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with detailed photos of the item so we can arrange a solution for you right away.
Please contact us if you have any questions about the return process.
