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Product Returns

 
We have 3 ways for you to return your items :

STANDARD RETURN -  CLICK HERE
INSTANT REFUND - CLICK HERE
EXCHANGE AT WAREHOUSE - CLICK HERE

30 DAY RETURN GUARANTEE

You can return your item for a REFUND or STORE CREDIT
ALL items can be returned EXCEPT : Final Sale Items plus underwear, bodysuits, wigs, swimwear, contact lenses, face masks, hosiery, earrings, cosmetics and opened hair dye, due to Australian health & hygiene regulations. Please note we follow all ACCC requirements & refunds/exchanges will be given on all faulty items not already stated in the description. Gift cards & YouPay Orders cannot be returned and are not redeemable for cash.
 You can return your item for an EXCHANGE if your item meets the above criteria and if you are able to return the item in person to the warehouse in Windsor QLD, please note all other exchanges are required to use our standard refund service or our instant refund service

FAULTY ITEMS : If you have received a faulty item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: orders@beserk.com.au with a photo of the item so we can arrange a solution for you right away! This also applies to faults on FINAL SALE Items.


OPTION #1 - STANDARD RETURN

It's easy to submit a return with Beserk!
Create a Return Label through our Return Portal HERE
OR
Drop by the Beserk Warehouse :

BESERK RETURNS
10 LYONS TERRACE
WINDSOR QLD 4030
AUSTRALIA

Please include clear instructions with your return.
Any returns received without instructions will be processed as a store credit.

Download and print our Return Form HERE or if you don't have a printer, please just include a note with the following details :
NAME:
REASON FOR RETURN:
ORDER NUMBER [if known]
CONTACT PHONE NUMBER:
REFUND TYPE:STORE CREDIT or REFUND

We suggest using our Return Label service. For a Flat Rate of $9.60 you can return anything from around Australia, fully tracked. Simply click HERE, enter your order details & make payment and this will generate your return label that can be printed in the post office or at home.

OPTION #2 - INSTANT REFUND WITH Refundid

Enter details below to get started

 

When the return has arrived back to Beserk we will get it processed for you asap. You will receive an email as soon as it has been completed.

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