Hi There Beserkers! Hope you are all doing well! We have some very exciting news for you all! We now have an amazing new service available called Refundid! Now if you don't know what Refundid is don't worry, we will go through all of that soon! All you need to know for now is that we are so happy to have this service available for our customers and community to use as it's super helpful and amazing! ❤️
What is Refundid? -
Refundid is an incredbile service that we now offer at Beserk to make your shopping experience even easier and less stressful when something doesn't fit quite right or isn't what you were after! Refundid essentially let's you access your refund BEFORE you've even sent back your return to us at Beserk HQ!! How awesome?! ❤️
Why use Refundid? -
We all know that change is hard and even scary for some of us but Refundid's service has many perks which is why we have chosen them for our returns system! ❤️
Here are some (of many) perks of using Refundid! -
- Super Easy to use!
Of course we love our customers so we made sure that Refundid was super user friendly for our community! We also have a tutorial and our lovely staff members to help if you do get stuck though! xx
- Speedy Refunds!
Refundid is speedy. Their global-first solution utilises advanced financial technology to deliver refunds into your account in under 60 seconds! So your refund is essentially granted back to your account in under one minute!
- 100% Free to use!
Refundid is for you! Instant refunds with Refundid are completely free for all customers! Hell yeah!!
- Refund Now, Ship later!
Refundid is for MADE for flexibility. Receive your instant refund (in under 60 seconds) and wait up to 10 days to ship back the items to us!
How do I use Refundid? -
Using Refundid is as easy as 1,2,3! Our returns system has never been easier! Only three steps and you're done! Enter your order details, select your items, get Refundid! Returns could not be simpler! ❤️ If you do have any struggles with Refundid we have a tutorial available and our lovely staff members are always here to help!
1. Select the products/goods you wish to return!
2. Receive your refund in real time!
3. Ship your products back to us!
Here is an awesome and super handy tutorial by our staff member Ren on how to use Refundid in our Returns portal! ❤️
@beserkclothing Here's a quick and easy tutorial from our lovely staff member Ren on how to use our new returns system featuring Refundid!! 💖 Enjoy instant refunds to make returns and refunds so much easier and quicker! 😮 #beserk #beserkclothing #refundid ♬ original sound - Beserk
In regards to Exchanges -
Unfortunately we are no longer offering exchanges however now as we have Refundid now! We stopped processing exchanges, so our lovely customers won't have to wait an extended period to receive their new size or product! As with our returns process previously we could only send out an exchange once the return had reached us, meaning the refund and return would be processed within 5 - 7 business days! ❤️ With Refundid you receive your refund instantly which allows you to repurchase instantly!
More information about Refundid and Returns -
- ALL items can be returned EXCEPT : Final Sale Items plus underwear, bodysuits, wigs, swimwear, contact lenses, face masks, hosiery, earrings, cosmetics and opened hair dye, due to Australian health & hygiene regulations. Please note we follow all ACCC requirements & refunds/exchanges will be given on all faulty items not already stated in the description. Gift cards & YouPay Orders cannot be returned and are not redeemable for cash.
- PLEASE NOTE - In order for Refundid to register your order, you must include the '0' at the front of your order number. Please be sure to include a note with your order number.
- Refundid will only work for Full Price items, not Clearance Sale items, however you can still absolutely receive a full store credit for those items, just contact us!
Items must be returned in original condition - swing tags attached, original packaging, unworn, unwashed. Please try on shoes on carpet to avoid any scuff marks. Please keep the returned item/s clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
We hope this little blog has helped you guys understand why and how to use our returns system featuring Refundid!! If you do have any issues please feel free to email/ contact us if you have questions or concerns! 🥰❤️
Stay spooky!! - Beserk xx