COVID-19 UPDATE Posted on 20 May 15:15 , 0 comments
We wanted to update you all on our current situation due to COVID-19!
Please note we have new opening hours for our office and warehouse - 8:30am AEST to 4:00pm AEST!
INTERNATIONAL ORDERS (excl NEW ZEALAND) UPDATE:
We would like to extend our apologies to our international customers (excl New Zealand). Sadly due to the worldwide impact from the COVID-19 situation, we have had to temporarily disable international orders, aside from New Zealand. Unfortunately our Couriers have ceased deliveries to many countries at the moment temporarily. We will keep everyone advised as soon as we are able to offer International orders again.
Please note we will continue to ship to New Zealand, however please be aware that there are still significant delays being experienced due to Australia Post delays with processing export orders, and also delays with incoming processing through New Zealand customs, both of which are completely out of our control.
Please contact us if you are needing any assistance or have any further questions at firstname.lastname@example.org.
WAREHOUSE PICKUP ORDERS UPDATE:
We have re-opened our warehouse for PICK-UP but we do have some restrictions put in place to provide a safe and quick service for you!
PRE-PAID & CONTACTLESS PICK UPS ONLY!
NO CASH ACCEPTED - Please know that this is purely to avoid any contact that is not essential. We want you to be safe and sound!
NO CHANGE ROOMS AVAILABLE - We are currently unable to provide a change room option for those doing exchanges or unsure of their sizing.
WE DO NOT REQUIRE SIGNATURES - We will sign receipt of your order on your behalf.
Please stay safe and continue to look after each other! We love every one of you and will continue to provide you with the best services while also accounting for everyone's health and safety. We would like to thank everyone for their patience and understanding through this time!