Postage & Delivery Info

FREE POSTAGE AUSTRALIA WIDE - ALL ORDERS OVER $89

UNDER $89 - $7.95 Flat Rate Australia Wide
[Approx Delivery Time 1-7 business days - Sent by Australia Post or Couriers Please - we will select whatever postage is quicker so you get your order as fast as possible!]

up to 500gm - $8.95
501gm - 1kg - $9.95
over 1kg - $13.95 

[Overnight to metro areas or up to 3 business days to remote areas]Your order will be sent the fastest method possible depending on your location.

Please note : 80% of Australia is covered in the Express Post Network - areas outside of this area take approx. 2 days to arrive. To check if you are in this area please visit the Australia Post website >> HERE

NEW ZEALAND - Includes full tracking, Signature on Delivery & Insurance [Approx. Delivery Time: 2-4 business days*]

up to 1kg - $19.95
1kg - 2kg - $29.95
All Orders over $199 – FREE Postage

PACK & TRACK via Australia Post - Limited Tracking, no Signature on Delivery & no Insurance [Approx. Delivery Time: 10-20 business days*]

up to 1kg - $29.95
1kg - 2kg - $39.95

ECONOMY via SpeedPost - Limited Tracking, Signature on Delivery & Insurance [Approx. Delivery Time: 8 - 10 business days*]

up to 1kg - $39.95
1kg - 2kg - $59.95
2kg - 3kg - $69.95
3kg - 5kg - $89.95
over 5kg - $109.95

EXPRESS - Includes full tracking, Signature on Delivery & Insurance [Approx. Delivery Time: 2-4 business days*]

up to 1kg - $49.95 - $59.95
1kg - 2kg - $69.95 - $79.95
2kg - 3kg - $89.95 - $99.95
3kg - 5kg - $119.95  - $129.95
over 5kg - $149.95 - $169.95

*Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable & may be subject to unavoidable delays due to causes outside of Australia Post's or DHL’s control.  So we are very sorry but these delivery times are not guaranteed, due to the fact that as soon as it leaves the Beserk Warehouse it is out of our control.

Currently there are certain countries we are unable toship to because of insurance reasons, delivery issues, high import duties and other reasons which prevents our customers receiving their goods in a problem free manner.  Please note we only ship to the following countries: Austria, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Hungry, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Singapore, Sweden, Thailand, Taiwan, United Kingdom, USA 

INTERNATIONAL CUSTOMERS PLEASE NOTE : All import taxes, brokerage fees & duties are payable by the customer. Beserk does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country’s customs department to find the guidelines around importing from Australia. We do not like saying no to our customers, so please do not ask us to alter the commercial invoice for international orders,this practice is not permitted by the Australian Customs and there are heavy penalties imposed. 

***If international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Beserk will provide refund excluding postage upon receipt of the parcel back to the Beserk's warehouse.***

FAST DELIVERYPlace your order before 3pm AEST for SAME DAY dispatch - Monday to Friday & receive your order as soon as the next business day!

FREE PICKUPSave money on postage & select PICKUP during checkout & your order will be ready for Collection from the Beserk Warehouse at Bowen Hills. We have change room facilities where you can try your order on for size & swap sizes if needed. Opening Hours - 9.30am to 5.30pm - Monday to Friday.

FREIGHT CARRIERSAll orders are sent with full TRACKING through Australia Post, Couriers Please or DHL. We have an option for Signature on Delivery or Leave at Premises Unattended, please provide any special instructions in the comments section when placing your order.  If you do not provide any instructions and no one is home when your parcel is delivered, a card will be left in your mailbox for redelivery instructions.

FREE INSURANCEWe offer FREE Insurance on all orders that select 'Yes' to Signature on Delivery during Checkout. To qualify for Free Insurance you must sign for your parcel when it is delivered so we have proof of delivery. If no one is home then a card with instructions will be left for you to collect your parcel or arrange to have the parcel redelivered. Please let us know in the DELIVERY INSTRUCTIONS field during checkout in the Shipping Method section for any other special instructions or if you would like your parcel left at the premises in a safe & secure location, ticked the AUTHORITY TO LEAVE without Signature box. Please note if "No" is select to Signature on Delivery and you provide us with Authority to Leave, if the parcel is lost, damaged or stolen, it will not be insured and we will accpet no responsibility.

TRACKINGFull tracking is available on all Australian domestic orders and most international orders depending on the shipping service you have chosen as soon as they leave the Beserk Warehouse, Orders are collected at 5pm daily. You will receive an email with a tracking link that has your unique consignment number between 5-5:30pm when your order is completed in our system, just click on it and it will take you to the tracking information or you can find the tracking links below.

Track your Australia Post parcel > HERE or PHONE > 13 76 78
Track your Couriers Please parcel > HERE or PHONE > 1300 36 1000
Track your DHL parcel > HERE or PHONE > 13 14 06
Track your SpeedPost parcel > HERE or PHONE > 1300 36 1000

FRAGILE SERVICEAustralia Post do not offer a Fragile Freight service at all, so if your order contains breakables it must be sent via regular post with Couriers Please, otherwise we cannot guarantee it will arrive undamaged. These items include: Cookie Jars plus other large breakable items.

Please do not hesitate to contact us if you have any questions!

Beserk
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